Connect with us

Technology

Clearcover Collaborates with Ada to Launch Customer-Facing AI Solution

Published

on

Along with Ada, the AI-native customer service automation startup, Clearcover, a next-generation auto insurance provider, announces the debut of a consumer-facing generative AI solution.

The customer advocate workflow for Clearcover is enhanced and streamlined by Ada’s “AI Agent”* for customer service automation.

With a conversational interface, the new solution is accessible to clients around-the-clock via Clearcover’s website and mobile app. It drastically cuts down on wait times and provides prompt, accurate, and considerate answers to even the most complicated questions.

More than 35% of Clearcover customer chat queries were automatically answered in the first month of the program’s debut for policyholders.

“Ada helps to make our clients’ expectations of the greatest digital customer experiences in the insurance industry a reality. “Ada’s technology combined with our API-first custom policy administration system powers next-level customer experience, lowers operating costs, and boosts overall efficiency,” stated Adam Fischer, Chief Product and Innovation Officer at Clearcover.

In a Hubspot analysis from 2023, 78% of customer care representatives stated that they feel AI allows them to focus more of their time on the most crucial aspects of their jobs.

“AI Agents”* for customer support, as opposed to chatbots, are made to reason intelligently through issues, pick up knowledge from encounters, and make judgments. Now, they are active instruments that solicit our feedback. Ada Chief Product and Technical Officer Mike Gozzo stated, “These intelligent agents are proactive partners who can comprehend our needs and assist us in making the best decisions.”

The solution several action-oriented features by directly integrating with Clearcover’s internal systems, knowledge bases, policies, and standards. This includes gathering pertinent data from the client to make elevating a query to a particular Clearcover employee more effective and accessing information from Clearcover’s exclusive Policy Administration System to address inquiries about policies and coverage.

Through performance reviews, human direction, and feedback, Ada’s “AI Agent”* for customer support is intended to develop and mature alongside Clearcover.

Through its Agent Portal, Clearcover’s insurance agent partners can also use the feature that allows them to quickly and intelligently respond to frequently asked questions by pulling up relevant information from the company’s knowledge base.

Two more proprietary generative AI solutions from Clearcover were unveiled last month. The first is a tool that helps adjusters analyze files and draft correspondence and their representatives by fully digitizing statement collection at first notice of loss (FNOL).

Technology

Threads uses a more sophisticated search to compete with Bluesky

Published

on

Instagram Threads, a rival to Meta’s X, will have an enhanced search experience, the firm said Monday. The app, which is based on Instagram’s social graph and provides a Meta-run substitute for Elon Musk’s X, is introducing a new feature that lets users search for certain posts by date ranges and user profiles.

Compared to X’s advanced search, which now allows users to refine queries by language, keywords, exact phrases, excluded terms, hashtags, and more, this is less thorough. However, it does make it simpler for users of Threads to find particular messages. Additionally, it will make Threads’ search more comparable to Bluesky’s, which also lets users use sophisticated queries to restrict searches by user profiles, date ranges, and other criteria. However, not all of the filtering options are yet visible in the Bluesky app’s user interface.

In order to counter the danger posed by social networking startup Bluesky, which has quickly gained traction as another X competitor, Meta has started launching new features in quick succession in recent days. Bluesky had more than 9 million users in September, but in the weeks after the U.S. elections, users left X due to Elon Musk’s political views and other policy changes, including plans to alter the way blocks operate and let AI companies train on X user data. According to Bluesky, there are currently around 24 million users.

Meta’s Threads introduced new features to counter Bluesky’s potential, such as an improved algorithm, a design modification that makes switching between feeds easier, and the option for users to select their own default feed. Additionally, it was observed creating Starter Packs, its own version of Bluesky’s user-curated recommendation lists.

Continue Reading

Technology

Apple’s own 5G modem-equipped iPhone SE 4 is “confirmed” to launch in March

Published

on

Tom O’Malley, an analyst at Barclays, recently visited Asia with his colleagues to speak with suppliers and makers of electronics. The analysts said they had “confirmed” that a fourth-generation iPhone SE with an Apple-designed 5G modem is scheduled to launch near the end of the first quarter next year in a research note they released this week that outlines the main conclusions from the trip. That timeline implies that the next iPhone SE will be unveiled in March, similar to when the present model was unveiled in 2022, in keeping with earlier rumors.

The rumored features of the fourth-generation iPhone SE include a 6.1-inch OLED display, Face ID, a newer A-series chip, a USB-C port, a single 48-megapixel rear camera, 8GB of RAM to enable Apple Intelligence support, and the previously mentioned Apple-designed 5G modem. The SE is anticipated to have a similar design to the base iPhone 14.

Since 2018, Apple is said to have been developing its own 5G modem for iPhones, a move that will let it lessen and eventually do away with its reliance on Qualcomm. With Qualcomm’s 5G modem supply arrangement for iPhone launches extended through 2026 earlier this year, Apple still has plenty of time to finish switching to its own modem. In addition to the fourth-generation iPhone SE, Apple analyst Ming-Chi Kuo earlier stated that the so-called “iPhone 17 Air” would come with a 5G modem that was created by Apple.

Whether Apple’s initial 5G modem would offer any advantages to consumers over Qualcomm’s modems, such quicker speeds, is uncertain.

Qualcomm was sued by Apple in 2017 for anticompetitive behavior and $1 billion in unpaid royalties. In 2019, Apple purchased the majority of Intel’s smartphone modem business after the two firms reached a settlement in the dispute. Apple was able to support its development by acquiring a portfolio of patents relating to cellular technology. It appears that we will eventually be able to enjoy the results of our effort in four more months.

On March 8, 2022, Apple made the announcement of the third-generation iPhone SE online. With antiquated features like a Touch ID button, a Lightning port, and large bezels surrounding the screen, the handset resembles the iPhone 8. The iPhone SE presently retails for $429 in the United States, but the new model may see a price increase of at least a little.

Continue Reading

Technology

Google is said to be discontinuing the Pixel Tablet 2 and may be leaving the market once more

Published

on

Google terminated the development of the Pixel Tablet 3 yesterday, according to Android Headlines, even before a second-generation model was announced. The second-generation Pixel Tablet has actually been canceled, according to the report. This means that the gadget that was released last year will likely be a one-off, and Google is abandoning the tablet market for the second time in just over five years.

If accurate, the report indicates that Google has determined that it is not worth investing more money in a follow-up because of the dismal sales of the Pixel Tablet. Rumors of a keyboard accessory and more functionality for the now-defunct project surfaced as recently as last week.

It’s important to keep in mind that Google’s Nest subsidiary may abandon its plans for large-screen products in favor of developing technologies like the Nest Hub and Hub Max rather than standalone tablets.

Google has always had difficulty making a significant impact in the tablet market and creating a competitor that can match Apple’s iPad in terms of sales and general performance, not helped in the least by its inconsistent approach. Even though the hardware was good, it never really fought back after getting off to a promising start with the Nexus 7 eons ago. Another problem that has hampered Google’s efforts is that Android significantly trails iPadOS in terms of the quantity of third-party apps that are tablet-optimized.

After the Pixel Slate received tremendously unfavorable reviews, the firm first declared that it was finished producing tablets in 2019. Two tablets that were still in development at the time were discarded.

By 2022, however, Google had altered its mind and declared that a tablet was being developed by its Pixel hardware team. The $499 Pixel Tablet was the final version of the gadget, which came with a speaker dock that the tablet could magnetically connect to. (Google would subsequently charge $399 for the tablet alone.)

Continue Reading

Trending

error: Content is protected !!