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Ozonetel Unveils AI-Powered Suite for Digital-First Customer Experiences

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A suite of AI-led solutions specifically created for digital-first customer experiences was unveiled by Ozonetel. The digital suite makes use of GenAI capabilities and LLMs (Large Language Models) that have been specifically designed and optimized for CX.

Organizers can better orchestrate and streamline customer journeys across multiple digital touchpoints with the help of Ozonetel’s award-winning unified CX platform and the digital CX solution suite. Millions of digital customer interactions across WhatsApp, social media, SMS, and other advanced messaging channels can now be powered and managed by enterprises. These digital channels enable a complete customer experience on a single, unified CX platform, integrating seamlessly with Ozonetel’s voice solutions.

Many businesses in the modern digital environment find it difficult to take full advantage of emerging technologies. Lack of a single interface to scale up real-time, real-time customer interaction management and analysis across multiple digital channels is a significant limitation. Business growth opportunities are hindered as a result of fragmented interactions and poor customer experiences. Managing numerous vendors is another challenge that businesses must deal with, which leads to operational complexity and silos in customer data across various business functions.

Discussing the endless possibilities of the AI-led digital CX solution suite, Prashanth Kancherla, Chief Product Officer of Ozonetel said “There has never been a stronger link between exceptional CX and business growth. And AI and digital play a transformational role here. Ozonetel’s digital CX solution suite is tailor-made to seize this opportunity. Many of our enterprise customers have already embraced our digital CX offering and are driving business growth with it – doubling ROI on sales in real estate, increasing brand engagement fivefold in hospitality, and doubling average order values for e-commerce. We believe this suite will enable businesses to completely reimagine CX for today’s digital-first customer, hyperscale customer engagement, and supercharge business growth.”

The AI-driven digital CX suite has several important features, such as:

Digital customer journeys: Companies can eliminate fragmented customer interactions and disconnected CX by using low-code, intuitive tools to orchestrate multiple digital customer journeys.

Digital conversational marketing: Expands the customer base by facilitating large-scale, timely, and personalized customer engagement through digital channels.

Digital self-service: Enables smooth human handoff and GenAI-powered chatbots to power millions of customer interactions across various digital channels, ultimately enhancing the customer experience.

Digital customer experience from the field: Enables field personnel to interact digitally with clients at any time and from any location, all while maintaining the highest standards of security and privacy.

Omnichannel+ digital CX: Facilitates the use of multiple channels (digital and/or voice) simultaneously by businesses, resulting in faster service resolution times and higher sales conversion rates. This approach creates a more cohesive experience for customers.

Digital conversational intelligence: Provides agents with practical guidance based on millions of digital exchanges in real time. Give companies the tools they need to use Voice of the Customer and GenAI to improve customer experience.

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Microsoft Expands Copilot Voice and Think Deeper

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Microsoft Expands Copilot Voice and Think Deeper

Microsoft is taking a major step forward by offering unlimited access to Copilot Voice and Think Deeper, marking two years since the AI-powered Copilot was first integrated into Bing search. This update comes shortly after the tech giant revamped its Copilot Pro subscription and bundled advanced AI features into Microsoft 365.

What’s Changing?

Microsoft remains committed to its $20 per month Copilot Pro plan, ensuring that subscribers continue to enjoy premium benefits. According to the company, Copilot Pro users will receive:

  • Preferred access to the latest AI models during peak hours.
  • Early access to experimental AI features, with more updates expected soon.
  • Extended use of Copilot within popular Microsoft 365 apps like Word, Excel, and PowerPoint.

The Impact on Users

This move signals Microsoft’s dedication to enhancing AI-driven productivity tools. By expanding access to Copilot’s powerful features, users can expect improved efficiency, smarter assistance, and seamless integration across Microsoft’s ecosystem.

As AI technology continues to evolve, Microsoft is positioning itself at the forefront of innovation, ensuring both casual users and professionals can leverage the best AI tools available.

Stay tuned for further updates as Microsoft rolls out more enhancements to its AI offerings.

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Google Launches Free AI Coding Tool for Individual Developers

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Google Launches Free AI Coding Tool for Individual Developers

Google has introduced a free version of Gemini Code Assistant, its AI-powered coding assistant, for solo developers worldwide. The tool, previously available only to enterprise users, is now in public preview, making advanced AI-assisted coding accessible to students, freelancers, hobbyists, and startups.

More Features, Fewer Limits

Unlike competing tools such as GitHub Copilot, which limits free users to 2,000 code completions per month, Google is offering up to 180,000 code completions—a significantly higher cap designed to accommodate even the most active developers.

“Now anyone can easily learn, generate code snippets, debug, and modify applications without switching between multiple windows,” said Ryan J. Salva, Google’s senior director of product management.

AI-Powered Coding Assistance

Gemini Code Assist for individuals is powered by Google’s Gemini 2.0 AI model and offers:
Auto-completion of code while typing
Generation of entire code blocks based on prompts
Debugging assistance via an interactive chatbot

The tool integrates with popular developer environments like Visual Studio Code, GitHub, and JetBrains, supporting a wide range of programming languages. Developers can use natural language prompts, such as:
Create an HTML form with fields for name, email, and message, plus a submit button.”

With support for 38 programming languages and a 128,000-token memory for processing complex prompts, Gemini Code Assist provides a robust AI-driven coding experience.

Enterprise Features Still Require a Subscription

While the free tier is generous, advanced features like productivity analytics, Google Cloud integrations, and custom AI tuning remain exclusive to paid Standard and Enterprise plans.

With this move, Google aims to compete more aggressively in the AI coding assistant market, offering developers a powerful and unrestricted alternative to existing tools.

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Elon Musk Unveils Grok-3: A Game-Changing AI Chatbot to Rival ChatGPT

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Elon Musk Unveils Grok-3: A Game-Changing AI Chatbot to Rival ChatGPT

Elon Musk’s artificial intelligence company xAI has unveiled its latest chatbot, Grok-3, which aims to compete with leading AI models such as OpenAI’s ChatGPT and China’s DeepSeek. Grok-3 is now available to Premium+ subscribers on Musk’s social media platform x (formerly Twitter) and is also available through xAI’s mobile app and the new SuperGrok subscription tier on Grok.com.

Advanced capabilities and performance

Grok-3 has ten times the computing power of its predecessor, Grok-2. Initial tests show that Grok-3 outperforms models from OpenAI, Google, and DeepSeek, particularly in areas such as math, science, and coding. The chatbot features advanced reasoning features capable of decomposing complex questions into manageable tasks. Users can interact with Grok-3 in two different ways: “Think,” which performs step-by-step reasoning, and “Big Brain,” which is designed for more difficult tasks.

Strategic Investments and Infrastructure

To support the development of Grok-3, xAI has made major investments in its supercomputer cluster, Colossus, which is currently the largest globally. This infrastructure underscores the company’s commitment to advancing AI technology and maintaining a competitive edge in the industry.

New Offerings and Future Plans

Along with Grok-3, xAI has also introduced a logic-based chatbot called DeepSearch, designed to enhance research, brainstorming, and data analysis tasks. This tool aims to provide users with more insightful and relevant information. Looking to the future, xAI plans to release Grok-2 as an open-source model, encouraging community participation and further development. Additionally, upcoming improvements for Grok-3 include a synthesized voice feature, which aims to improve user interaction and accessibility.

Market position and competition

The launch of Grok-3 positions xAI as a major competitor in the AI ​​chatbot market, directly challenging established models from OpenAI and emerging competitors such as DeepSeek. While Grok-3’s performance claims are yet to be independently verified, early indications suggest it could have a significant impact on the AI ​​landscape. xAI is actively seeking $10 billion in investment from major companies, demonstrating its strong belief in their technological advancements and market potential.

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