Connect with us

Technology

Phone.com Launches AI-Connect, a Cutting-Edge Conversational AI Service

Published

on

AI-Connect, a revolutionary conversational speech artificial intelligence (AI) service, was unveiled by Phone.com today. AI-Connect, the newest development in Phone.com’s commercial phone system, offers callers and businesses a smooth and effective contact experience.

AI-Connect is specifically designed to handle inbound leads and schedule appointments without the clumsiness of cookie-cutter call routing or the expense of a contact center. This is ideal for small and micro businesses that need to take advantage of every opportunity to convert interest into sales but lack the luxury of an administrative team or a call center to handle the influx of prospects or sales calls.

AI-Connect can effectively manage duties like call routing, schedule management, and FAQ responding since it is built to engage in genuine, free-flowing conversations with callers. Modern automatic voice recognition (ASR), large language model (LLM), text-to-speech (TTS), natural language understanding (NLU), and natural language processing (NLP) technologies are used to enable this capacity.

The real differentiator with AI-Connect is its capacity to provide goal-oriented, conversational communication. Excellent intent recognition is provided by the company’s creative use of LLM in conjunction with NLU/NLP hybrid infrastructure. Notable is also how the new service leverages machine learning to deliver customized suggestions and detailed call metrics for every engagement.

Phone.com CEO and Co-Founder Ari Rabban stated, “AI-Connect is much more than just a service or new iteration of AI-enabled CX; it’s a strategic game-changer that strips away the burden of expensive, complicated technology designed for small businesses.” “AI-Connect, a component of our UCaaS platform, dismantles conventional barriers and gives companies of all sizes access to a realm of efficiency and expertise that would normally require significant time and investment.”

A professional voice greets customers and provides them with a number of easy options when they initiate a call to an AI-Connect script. AI-Connect guarantees that Phone.com customers maximize every engagement, regardless of their availability to answer, from easily arranging, rescheduling, or canceling appointments to smoothly connecting with a specific contact or department.

AI-Connect effectively filters out spam and other undesirable calls by utilizing sophisticated call screening capabilities, saving both business owners and callers important time.

The discussion between callers and AI-Connect is facilitated by sophisticated conversational design, which also optimizes call flow and delivers real-time responses that are most effective. Businesses may easily modify and implement AI-Connect to meet their specific needs thanks to the intuitive user interface (UI).

“We look forward to embarking on the next chapter of communications with great anticipation as innovation is in our DNA,” said Alon Cohen, the acclaimed Chief Technology Officer of Phone.com, whose engineering prowess produced the first VoIP call ever. The FCC’s Pulver Order, which removed certain IP-based communication services from conventional regulatory restrictions, ushered in a new age and was implemented 20 years ago. With AI-assisted interactions, “we are now in a position to investigate their transformational potential. Our commitment to transforming communication is reaffirmed as we embark on a journey towards a future characterized by intelligent solutions.”

Phone.com is celebrating 15 years of consecutive year-over-year growth, driven by a strong clientele that includes more than 50,000 enterprises and an impressive increase in market share. Supported by an unwavering dedication to providing state-of-the-art services and technology at reasonable costs, the company’s approach works well for enterprises of all sizes, accelerating its trajectory of steady expansion.

Technology

Threads uses a more sophisticated search to compete with Bluesky

Published

on

Instagram Threads, a rival to Meta’s X, will have an enhanced search experience, the firm said Monday. The app, which is based on Instagram’s social graph and provides a Meta-run substitute for Elon Musk’s X, is introducing a new feature that lets users search for certain posts by date ranges and user profiles.

Compared to X’s advanced search, which now allows users to refine queries by language, keywords, exact phrases, excluded terms, hashtags, and more, this is less thorough. However, it does make it simpler for users of Threads to find particular messages. Additionally, it will make Threads’ search more comparable to Bluesky’s, which also lets users use sophisticated queries to restrict searches by user profiles, date ranges, and other criteria. However, not all of the filtering options are yet visible in the Bluesky app’s user interface.

In order to counter the danger posed by social networking startup Bluesky, which has quickly gained traction as another X competitor, Meta has started launching new features in quick succession in recent days. Bluesky had more than 9 million users in September, but in the weeks after the U.S. elections, users left X due to Elon Musk’s political views and other policy changes, including plans to alter the way blocks operate and let AI companies train on X user data. According to Bluesky, there are currently around 24 million users.

Meta’s Threads introduced new features to counter Bluesky’s potential, such as an improved algorithm, a design modification that makes switching between feeds easier, and the option for users to select their own default feed. Additionally, it was observed creating Starter Packs, its own version of Bluesky’s user-curated recommendation lists.

Continue Reading

Technology

Apple’s own 5G modem-equipped iPhone SE 4 is “confirmed” to launch in March

Published

on

Tom O’Malley, an analyst at Barclays, recently visited Asia with his colleagues to speak with suppliers and makers of electronics. The analysts said they had “confirmed” that a fourth-generation iPhone SE with an Apple-designed 5G modem is scheduled to launch near the end of the first quarter next year in a research note they released this week that outlines the main conclusions from the trip. That timeline implies that the next iPhone SE will be unveiled in March, similar to when the present model was unveiled in 2022, in keeping with earlier rumors.

The rumored features of the fourth-generation iPhone SE include a 6.1-inch OLED display, Face ID, a newer A-series chip, a USB-C port, a single 48-megapixel rear camera, 8GB of RAM to enable Apple Intelligence support, and the previously mentioned Apple-designed 5G modem. The SE is anticipated to have a similar design to the base iPhone 14.

Since 2018, Apple is said to have been developing its own 5G modem for iPhones, a move that will let it lessen and eventually do away with its reliance on Qualcomm. With Qualcomm’s 5G modem supply arrangement for iPhone launches extended through 2026 earlier this year, Apple still has plenty of time to finish switching to its own modem. In addition to the fourth-generation iPhone SE, Apple analyst Ming-Chi Kuo earlier stated that the so-called “iPhone 17 Air” would come with a 5G modem that was created by Apple.

Whether Apple’s initial 5G modem would offer any advantages to consumers over Qualcomm’s modems, such quicker speeds, is uncertain.

Qualcomm was sued by Apple in 2017 for anticompetitive behavior and $1 billion in unpaid royalties. In 2019, Apple purchased the majority of Intel’s smartphone modem business after the two firms reached a settlement in the dispute. Apple was able to support its development by acquiring a portfolio of patents relating to cellular technology. It appears that we will eventually be able to enjoy the results of our effort in four more months.

On March 8, 2022, Apple made the announcement of the third-generation iPhone SE online. With antiquated features like a Touch ID button, a Lightning port, and large bezels surrounding the screen, the handset resembles the iPhone 8. The iPhone SE presently retails for $429 in the United States, but the new model may see a price increase of at least a little.

Continue Reading

Technology

Google is said to be discontinuing the Pixel Tablet 2 and may be leaving the market once more

Published

on

Google terminated the development of the Pixel Tablet 3 yesterday, according to Android Headlines, even before a second-generation model was announced. The second-generation Pixel Tablet has actually been canceled, according to the report. This means that the gadget that was released last year will likely be a one-off, and Google is abandoning the tablet market for the second time in just over five years.

If accurate, the report indicates that Google has determined that it is not worth investing more money in a follow-up because of the dismal sales of the Pixel Tablet. Rumors of a keyboard accessory and more functionality for the now-defunct project surfaced as recently as last week.

It’s important to keep in mind that Google’s Nest subsidiary may abandon its plans for large-screen products in favor of developing technologies like the Nest Hub and Hub Max rather than standalone tablets.

Google has always had difficulty making a significant impact in the tablet market and creating a competitor that can match Apple’s iPad in terms of sales and general performance, not helped in the least by its inconsistent approach. Even though the hardware was good, it never really fought back after getting off to a promising start with the Nexus 7 eons ago. Another problem that has hampered Google’s efforts is that Android significantly trails iPadOS in terms of the quantity of third-party apps that are tablet-optimized.

After the Pixel Slate received tremendously unfavorable reviews, the firm first declared that it was finished producing tablets in 2019. Two tablets that were still in development at the time were discarded.

By 2022, however, Google had altered its mind and declared that a tablet was being developed by its Pixel hardware team. The $499 Pixel Tablet was the final version of the gadget, which came with a speaker dock that the tablet could magnetically connect to. (Google would subsequently charge $399 for the tablet alone.)

Continue Reading

Trending

error: Content is protected !!