Salesforce revealed new artificial intelligence and data technologies on Thursday that may help reduce the heavy administrative responsibilities of healthcare professionals.
According to a release, the first product is named Einstein Copilot: Health Actions, and it will enable medical professionals to schedule appointments, compile patient data, and send referrals by using conversational language to prompt AI. According to the release, Salesforce also unveiled Assessment Generation, which would enable businesses to digitally digitize health evaluations like surveys without having to physically type or code them.
The company’s Einstein 1 Platform, on which both features are based, allows health institutions to centralize medical data from many sources, such as electronic health records and insurance billing systems.
For healthcare professionals, labor-intensive administrative duties like document filing are a major issue. A recent Athenahealth poll found that it’s one of the main causes of burnout among doctors. According to the survey, 64% of doctors claimed they feel overburdened by administrative responsibilities, and over 90% of doctors report experiencing burnout on a “regular basis.”
Health-care data is kept in a variety of systems and formats, which makes it challenging and time-consuming for physicians to locate the information they need. This adds to the clerical workload. Consequently, cloud-based customer relationship management businesses like Google, Amazon Web Services, and Salesforce are seeing an increase in business opportunities due to the unification of data across health-care systems.
According to Salesforce, physicians can create a patient summary using Einstein Copilot: Health Actions that include information on the patient’s prescriptions, clinical care requests, diagnoses, and testing. Physicians would no longer have to waste time independently searching for each of those components by using AI to generate a summary.
Salesforce said that Einstein Copilot: Health Actions will be used by the end of the year, and that its Assessment Generation tool will be widely accessible this summer. As of this summer, the business stated, all features and functionalities of Einstein Copilot should be compliant with HIPAA rules.