At its Unpacked presentation on July 10, Samsung also debuted its newest flagship buds, the Galaxy Buds 3 Pro, with the Galaxy Z Fold 6, Flip 6, and the Galaxy Watch 7. Similar to its other products, the firm immediately began taking preorders for the earphones following the event, and on July 26th, they will go on sale at retail. But the Korean behemoth was forced to postpone the release of the Galaxy Buds 3 Pro and delay preorder delivery due to quality control concerns.
The Galaxy Buds 3 Pro went on sale earlier this week in South Korea, Samsung’s home market, in contrast to the rest of the world. However, allegations of problems with quality control quickly surfaced. These included loose case hinges, earbud joints that did not sit flush, blue dye blotches, scratches or scuffs on the case cover, and so on. It appears that the issues are exclusive to the white Buds 3 Pro; the silver devices are working fine.
Samsung reportedly sent out an email to stop selling Galaxy Buds 3 Pros, according to a Reddit user. These problems appear to be a result of Samsung’s inadequate quality control inspections. Numerous user complaints can also be found on its Korean community forum, where one consumer claims that the firm would enhance quality control and reintroduce the earphones on July 24.
A Samsung official stated. “There have been reports relating to a limited number of early production Galaxy Buds 3 Pro devices. We are taking this matter very seriously and remain committed to meeting the highest quality standards of our products. We are urgently assessing and enhancing our quality control processes.”
“To ensure all products meet our quality standards, we have temporarily suspended deliveries of Galaxy Buds 3 Pro devices to distribution channels to conduct a full quality control evaluation before shipments to consumers take place. We sincerely apologize for any inconvenience this may cause.”
Should Korean customers encounter problems with their Buds 3 Pro devices after they have already received them, they should bring them to the closest service center for a replacement.
Possible postponement of the US debut of the Galaxy Buds 3 Pro
Samsung seems to have rescheduled the launch date and (some) presale deliveries of the Galaxy Buds 3 Pro in the US and other markets by one month. Inspect your earbuds carefully upon delivery to make sure there are no issues with quality control, especially if your order is still scheduled for July.
The Buds 3 Pro is currently scheduled for delivery in late August, one month after its launch date, on the company’s US store. Additionally, Best Buy no longer takes preorders for the earphones, and Amazon no longer lists them for sale.
There are no quality control difficulties affecting the Buds 3, and they are still scheduled for delivery by July 24, the day of launch. Customers of the original Galaxy Buds 3 Pro have reported that taking them out is easy to tear the ear tips. Samsung’s delay, though, doesn’t seem to be related to that issue.